Shipping Policy www.alluxtradesupplies.com.au

Who We Are

Allux Trade Supplies PTY LTD ("we," "us," or "our") operates the website www.alluxtradesupplies.com.au (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

● Flat rate $9.99 shipping on all orders.

Shipping Range

● Delivery Area: We currently deliver to Sydney Metro postcodes only: 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2234, 2555-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777
● Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

● Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
● Cut-off Time: Orders placed before 12:00pm time (Sydney) will be processed the same day; those placed after will be processed the next business day.
● No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

● Estimated Delivery: Orders arrive on the designated delivery day, selected at checkout, Mondays & Thursdays.

Shipping Process

● Personal Courier Services: We facilitate our own Allux Trade Supplies courier driver to personally deliver your order.
● Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

● Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
● Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

● Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

● Email: admin@alluxtradesupplies.com.au
● Phone: +61479111763
● Address: 1 Fairwater Ct, Glenmore Park, NSW, 2745, Australia
● Hours: Monday to Friday - 9:00am to 5:00pm