Return and Refund Policy www.alluxtradesupplies.com.au

Last updated: December 2025

Thank you for shopping with us at www.alluxtradesupplies.com.au. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Policy Overview

Australian Consumer Law: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-Mind Returns: 14 days from delivery date
Refund Processing Time: 10 business days from receipt
Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

Return Window: Items can be returned within 14 days of delivery.
Item Condition: Items must be unused and returned in original or equivalent packaging that adequately protects the product.
Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To start a return, please follow these steps:

Contact Customer Service: Email admin@alluxtradesupplies.com.au with your order number, reason for return, and any supporting photos if applicable.
Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at admin@alluxtradesupplies.com.au.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Return Shipping Address

Please send approved returns to:
UNIT 2/88 Batt St, Emu Plains NSW 2750

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:
● Email: admin@alluxtradesupplies.com.au
● Phone: 0430283335
● Address: UNIT 2/88 Batt St, Emu Plains NSW 2750