Terms & Conditions of Trade and Returns Policy

Allux Trade Supplies Pty Ltd ABN 36684717271

(Effective Date: July 1, 2025)

By placing an order, submitting a credit application, or accepting delivery of goods, the Customer agrees to be bound by these unified Terms & Conditions.

1. Definitions

2. Credit Terms & Payment

1. Payment Due Date: All invoices are payable within the approved credit terms (e.g., 7, 14, 30 days) as agreed in writing.

2. Interest on Overdue Accounts: The Supplier may charge interest on any overdue amount at a rate of 2% per month, calculated daily.

3. Debt Collection Costs: The Customer is liable for all costs associated with debt collection, including but not limited to legal fees, collection agency fees, and all administration costs incurred by the Supplier.

3. Title, Risk & Ownership

1. Retention of Title: Ownership (title) of the Goods remains with the Supplier until full payment for those Goods and all other amounts owed by the Customer is received by the Supplier.

2. Passing of Risk: The risk of loss or damage to the Goods passes to the Customer immediately upon delivery of the Goods.

4. Orders, Pricing & Quotations

1. Quote Validity: Written quotations are valid for a period of 14 days from the date of issue, unless otherwise stated.

2. Pricing: All prices are subject to change without notice. The price for a specific order will be the agreed price at the time the order is confirmed in writing by the Supplier.

3. Order Acceptance: The Supplier reserves the right to accept or reject any order, or to cancel confirmed orders prior to delivery, at its sole discretion.

5. Delivery & Inspection

1. Delivery Times: Any delivery dates or times provided are estimates only. The Supplier is not liable for any loss, damage, or expense arising from delays in delivery.

2. Inspection & Notification: The Customer must inspect the Goods immediately upon delivery. The Customer must notify the Supplier in writing within 3 business days of delivery of any shortages, visible damage, or incorrect items. Failure to notify within this period may be deemed as acceptance of the Goods as delivered.

6. Refunds, Returns & Claims Policy

This section outlines the Customer’s rights and the Supplier’s policy regarding the return of Goods, in accordance with the ACL.

6.1. Your Rights Under Australian Consumer Law (Mandatory Returns)

The Supplier honours all consumer guarantees under the ACL. If Goods purchased from the Supplier:

• Are faulty, unsafe, or not of acceptable quality.

• Are unfit for a purpose that the Supplier said they would be fit for.

• Don't match the sample, demonstration model, or description.

In these circumstances, the Customer is entitled to a remedy.

• Major Failure: The Customer may choose a refund, a replacement, or to keep the goods and receive compensation for the difference in value.

• Minor Failure: The Supplier will choose to provide a repair, a replacement, or a refund.

6.2. Change-of-Mind Returns (Voluntary Policy)

The Supplier offers a voluntary "change-of-mind" return policy, which allows the Customer to return Goods within 14 days of delivery, provided all of the following conditions are met:

1. The return request is made within the 14-day period.

2. The Goods are unused and in original, re-saleable condition (including internal packaging, manuals, and accessories).

3. All labels, tags, or seals are intact and undamaged.

4. The Customer provides proof of purchase (e.g., order number or invoice).

5. The Customer accepts responsibility for and pays for the return shipping costs.

6.3. Return Exclusions

The following items cannot be returned for change of mind:

• Clearance or sale items.

• Perishable or hazardous goods.

• Made-to-order, custom-manufactured, or specially procured non-stock items.

• Digital products, including SDS/TDS downloads (unless proven defective or not supplied).

6.4. Returns Process

1. Initiate a Return: The Customer must contact the Supplier's administration via admin@alluxtradesupplies.com.au within the relevant return period to obtain a Return Authority (RA) number.

2. Secure Packaging & Shipping: The Customer must securely pack the Goods and clearly mark the package with the assigned RA number. Goods must be shipped to: Attn: "Returns Allux - RA [Insert RA Number]" 1 Fairwater Ct, Glenmore Park NSW 2745.

3. Assessment and Resolution: Once the returned Goods are received and inspected by the Supplier, the refund, replacement, or repair will be processed within 5 business days.

6.5. Shipping Costs for Returns

• ACL Claims (Faulty/Damaged/Incorrect): The Supplier will cover the reasonable cost of return shipping.

• Change of Mind: The Customer must cover the cost of return postage. If an exchange is chosen, the Supplier will cover the cost of shipping the replacement Goods.

7. Warranties

1. Manufacturer Warranties: Goods are sold with the benefit of any applicable manufacturer warranties.

2. Limitation of Liability: To the maximum extent permitted by law, the Supplier’s liability for a breach of these terms or a warranty is limited, at the Supplier’s discretion, to:

   • Replacing the Goods or supplying equivalent Goods.

   • Repairing the Goods.

   • Refunding the cost of the Goods.

8. Personal Guarantee (Credit Accounts)

Where credit terms are extended to a company, the directors or other authorised persons may be required to sign a Personal Guarantee and Indemnity for the company’s indebtedness to the Supplier.

9. Privacy & Credit Reporting

Customer information will be collected and used in accordance with the Australian Privacy Principles for the purpose of account management, credit assessment, marketing, and communication. The Customer consents to the Supplier contacting credit reporting bodies as part of the credit application, account review, or debt recovery process.

10. Jurisdiction

These Terms & Conditions are governed by the laws of New South Wales, Australia. Both parties irrevocably submit to the non-exclusive jurisdiction of the courts of NSW.