Privacy and Cookies Policy

Allux Trade Supplies PTY LTD (ABN 36684717271)

Last Updated: October 16, 2025

1. Overview and Commitment to Privacy

At Allux Trade Supplies PTY LTD ("we," "us," or "our"), we are committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, and manage your personal information, including how we use tracking technologies like cookies.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information that is reasonably necessary for us to carry out our business functions and activities, including when you use our website, place an order, or engage with our services.

A. Directly Collected Data:

• Identification & Contact Data: Name, email address, phone number, physical address, and business details.

• Account & Transaction Data: Customer number, purchase history, payment details (we do not store full credit card details).

• Communication Data: Records of correspondence via email, phone, or live chat (e.g., Tawk.to).

B. Indirectly Collected Data (Usage Data & Trackers):

• Usage Data: Internet Protocol (IP) addresses, device used, date and time of consent, browsing behaviour, and pages viewed on our website. This data is collected using trackers, as detailed in Section 3.

3. Cookies and Tracking Technologies Policy

What are Trackers?

Trackers (including cookies) are small data files placed on your device (e.g., in your web browser) when you visit our website. They store information about your interactions with our site to enhance your user experience, analyse site usage, and support our business operations.

Types of Trackers We Use:

We use both First-party trackers (set by Allux Trade Supplies) and Third-party trackers (set by external partners).

Consent and Control:

• We require your consent for non-essential trackers (e.g., Analytics).

• Revoking Consent: You may revoke your consent at any time, or manage your cookie preferences, using your web browser settings. Please note that blocking or disabling certain trackers may affect the functionality and your experience on our website.

  • For instructions, refer to the support pages for popular browsers (Chrome, Firefox, Safari, Edge).

4. How We Use and Disclose Your Personal Information

We use your personal information for the following purposes:

1. Customer Service & Support: To respond to your inquiries, process orders, manage accounts, and provide live chat support.

2. Communications: To send you information about your account, transactions, and (if you opt-in) marketing and promotional materials. You can unsubscribe from marketing communications at any time.

3. Website & Service Improvement: To monitor, analyse, and enhance our website, services, and product offerings based on usage data.

4. Legal & Compliance: To comply with our legal obligations, enforce our Terms of Trade, or protect the rights, property, or safety of Allux Trade Supplies and our customers.

We may disclose your personal information to third parties including:

• Service providers (e.g., IT, data storage, shipping, marketing).

• Credit reporting agencies or debt collectors (as detailed in our Terms of Trade).

• Government and regulatory bodies as required by law.

5. Consent Log

We maintain a consent log to record visitor interactions related to data collection, including: IP address, device used, and the date and time consent was given or withdrawn. You may contact us to view or update your consent status.

6. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. We use secure servers and standard security measures. However, no data transmission over the internet can be guaranteed to be 100% secure.

7. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request us to correct personal information that is inaccurate, incomplete, or out-of-date.

• Withdraw Consent: Revoke consent for specific data processing activities (subject to legal obligations).

• Erasure (Deletion): Request the deletion of your personal information under certain conditions.

To exercise any of these rights, please submit a written request to the contact details provided in Section 9.

8. Geographic Scope

This policy applies to individuals in Australia. We do not currently target or cater to residents of the European Union (EU) or other international jurisdictions that may have different privacy requirements.

9. Contact and Complaints

For any privacy-related questions, requests to access or correct your data, or complaints, please contact us:

Allux Trade Supplies PTY LTD

Email: admin@alluxtradesupplies.com.au (Please use this email address for all privacy correspondence)

Address: [Your Business Address]

If you believe we have breached the Australian Privacy Principles, you may contact us first. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).